This method to fix the “Server IP address could not be found” problem is likely the most complex on this list. on 21-01-2023 18:08. POP3 SPA (Secure Password Authentication). virginmedia. You should see an option for DHCP setup. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Next, look at the specific Desktop pool > Machines. Options. 2. 191 and after port forwarding using port 5000 I can access the NAS by using this URL:Then try a traceroute to that IP and see if you can identify what machine is. Method 1: Clearing MAC address from your account. 3. 2, use 192. If you change the IP mask to 255. 1 ACCEPTED SOLUTION. From the IP address field, change the last three numbers of your IP address to anything from 2 to 225. 1 The admin settings password is on the bottom of the Hub and is different to the Wifi password. 0. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. Then to change the password sign into My Virgin Media. Receiving mail (IMAP4) IMAP4 server name. 0. I have contacted virgin media for a new Ip address as the one I have never changes only the lease gets renewed. How to Find your Wifi Address on a Windows Computer through the Command Prompt. Check if there is a valid IP configuration. Solution 5: Reset IP Address Manually. Full email address, e. 6. 254. First, click on the internet icon in the bottom right corner of the panel using the Right Mouse Button. Use the physical address that you noted down at step 5 here and hit Ok to save the changes. I read on this forum that there was a thread about the Hub 5 overheating and affecting DHCP but I can't find it. x (x is a number from 2 to 253), subnet mask to 255. 8. 168. ping 64. 247 - (this is uuplus. 2 ? then the router. Check that WiFi is enabled on your iPad, iPhone or iPod Touch. 0. Save and Exit: Confirm any changes and close the settings. Virgin has "sticky" IP addresses, meaning you might have the same address for months at a time. Yes I've tried rebooting the modem. on 18-03-2023 14:39. 6K subscribers in the VirginMedia community. I will therefore leave you in her very capable hands. * Call costs may vary. It is entirely possible that the user of that device has manually set DNS servers that can't be reached. If you are using a VM hub in modem mode you should NOT on your internal network refer to your DNS address because all the VM hubs do not support ‘hairpin NAT’. 2. Rebooted the hub several times inc Reset, the 2 andriod phones and plug in security cameras (both are the same make and model) would not connect and the message "failed to obtain IP address" appears on the hand held devices. This is a joke really thinking of leaving. g. If the number of devices exceeds the maximum permitted number, you will be able to fix the issue by reviewing all your devices and clean up the list by removing the devices that are not being used. Please get in. If the issue is caused by transitory interference, this should help. 168. com -u username:password. Laptops connect but have "No internet, secured. Save and Exit: Confirm any changes and close the settings. If the issue still persists, I recommend contacting your ISP provider and ask for further information about the concern. on 01-01-2023 18:33. Error: Server returned unroutable. In case you’re still dealing with the same “Ethernet Doesn’t Have a Valid IP Configuration” error, move down to the next method below. DHCP problem on hub 5. Had a tech visit today. Restart your phone and try to connect to your network again. For a few weeks, my Hub 5 has been acting strange. your Virgin Media phone, or 0345 454 1111 from another network. 1. 1, Turn off Hub. 8564. Anyone able to help me plzVirgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. However, they don't seem able to provide any evidence as to what the source of the emails might be. Virgin Media was founded in 2006. I have been using the browser, but want to switch to using a local app, like Outlook or Thunderbird. Yes or better still give it a fixed IP address in the DVR. For example, if your computer’s address is 192. setText(myIp); The problem is you are trying to pass an int in the setText method of your TextView. 9. One of the more basic fixes is to restart all your hardware, including restarting both your PC and Virgin Media Hub by switching off the router and then waiting a few minutes to turn it back on. No device will connect properly via wifi. I have a local personal admin account and then I used my MS account for normal use. Options. An acronym for Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA), these tools were created as a way of preventing spambots from visiting a. 993. Ethernet works fine. 168. Removed and Forget the wifi on the hand held devices, rebooted the hub, searched and found the wifi and tried to. Mac: Set the ‘ Configure IPv6 ‘ option to ‘ Link-local only ‘. Receiving mail (POP3) POP3 server name. Been using a hub2 in modem mode and mown Asus Router. Or, open PS4 Settings >. 5. If the issue is caused by transitory interference, this should help. Get your public IP address as stated in the method above. net e-mail address. Command: PBSZ 0 Reply: 200 PBSZ set to 0. 20 in the IP address field, 192. The problem is that I don't get an IP address. Many proxy servers, VPNs, and Tor exit nodes give themselves away. (assuming you're in modem mode) If you're in hub mode, you need to switch to modem mode. The limit is that you only get IP addresses if you're connected via TCP/IP. 2 - 192. ; Enter 192. Access Points couldn’t cope with dozens of phones all trying to get DHCP IP, authenticate to the portal etc. Simply enter IP address in the form below to get geo-IP location data of an IP address. Connect the repeater to your desktop or laptop via the patch cord: Ensure your PC’s wired Ethernet card is configured to obtain IP automatically: Try to open the repeater’s default IP address that is printed on the back of the unit. Been using a hub2 in modem mode and mown Asus Router. Hub now in modem mode, needed two resets to get a hardwired ethernet connection, but I have one connection currently!. 255. fate. This array returns the IP address of the server under which script is running. IP address blacklisted. Results of IP address lookup will show country, region, city, ISP, timezone, currency, dialing code, etc. 7. I looked at the link provided by Goslow and the first thing I read was as follows. This is different from your WiFi password. Solved: Hi, I've just had this email apparently from Virgin Media (the email address supposedly used is [email protected] I dont know what is going on but I can not receive or send emails from my work email address supplied by 123-reg. Easiest way is modem mode, because you will present a different MAC address to the Virgin Media DHCP server, by using another router and it will allocate a new IP because. My IP is blacklisted. Make sure that this network doesn't overlap any other networks you may have on the FortiGate. Go to 192. Try restarting your Wi-Fi router. xxx IP address, with the virgin media dns servers, and 192. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsTuning in. Laptops connect but have "No internet, secured. 1. 250, but I am unsure as I run in modem mode. try adding email account now. Watch Virgin Media TV securely on any network with CyberGhost VPN. Check if your email address, password, and other personal information has been exposed in a data breach. After this, log in to this network as usual. -- I'm a Very Insightful. 168. 168. Very Insightful Person. 3. When NTL got their fingers in the pie they stole that provision without consulting the customers who had bought it. Default repeater’s IP, login and password. Click on “ Settings ”. . Security Advisory. Been with virgin broadband for a good 10 years. " I 100% sure I used to get a unique public IP instead of a dns address" all the VM hub gets is an IP address, it knows nothing of the DNS address. 0. 5. They reconfigure their side of the network i. I am using my TP link dongle to do that. VM will not, indeed cannot help you with this, it’s down to you to do it. 168. on 23-05-2023 11:23. 1) so this causes the Dynamic DNS service not to work, because private addresses are not routed on the Internet. It usually goes like this with the VM hub. Scroll all the way down to Wireless Lan adapter Wi-FI and copy the Default Gateway IP. It barely gave you enough time for a couple of messages or load 1 web page at most. Connect the Hub’s power cable with the blue tab. Virgin's IPs, whilst dynamic, are fairly sticky and are assigned based on the MAC address of the device connected to the network. My Router got a new IP address about 6 weeks ago and from that point on I cannot send emails because the mail server says my new IP. 168. branson@virginmedia. Enter your router username. . Ive noticed something now aswell, when I first tryed this, I disabled the dhcp settings in the router pages, and I could no longer connect but using ipconfig I could see I had a dynamic ipv4 address but now when I disable I lose connection, running ipconfig it jus says media has disconnected but within 5 secs ive reconnected with the static ip even. See title. You can contact this department by calling 1800 941 941 (Monday - Friday) or email: [email protected] 25-07-2022 13:40. 36 hours without internet, zero response from Virgin Media. on 28-12-2022 11:40. 168. The other option is to use a Network Scanner app on you mobile phone, and scan the network for the IP address of the Powerline adaptor. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Hub 5 - wifi not serving IP addresses. 4. I have exactly the same problem. g. If you're using the SH3 in router mode, this means putting it in modem mode and using your own router. The problem is that I waste so much time clicking on links that don't work. This pretty. Expand the Advanced options menu and choose Static from the IP settings menu. I'm not a particularly tech savvy person but based on what I've read online this seems to be a relatively common issue with the Hub 3. 8. I found the same tutorial and i think i set the IPV4 address and Subnet Mask successfully (I used ipconfig /all to find them). 168. tame. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. e. 1 hour to 3 which didn't try due to. FYI the SMTP log entries will allow Virgin Media to correlate events with their logs to try and determine what is causing non-delivery. 7. 0. Why am I getting the “Failed to obtain IP address” error? The “Failed to obtain IP address”. Seven years have now passed since broadband ISP Virgin Media (VMO2) first informed us that they finally planned to adopt the Internet Protocol v6 (IPv6) addressing standard by mid-2017 ( here) and we’re still waiting. e. But the TVs, cameras and my phone couldn't get an IP. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. 168. Make sure that the recipient of the email you are sending is valid. Unplug your modem, wait for 10 seconds and then plug it back in. Back a step. Step 4. I've tried 25 different passwords, some actual words, some random, even some using a password generator. net. Both ExpressVPN ($6. DHCP on most servers run from lowest to highest on the subnet so if you put a PC with 192. 1, Fill the IP address of PC's LAN as 192. Senders IP is in the RBL - that is blacklisted, in that instance it's up to the sending mail provider to find out why their mail server is in the RBL. Apparently its system shows the installation as complete and our account as active. They only seem to change when 1) you go into modem mode 2) VM does reconfiguration on their CMTS. select any account but excluding iCloud. I use my own router but the process is the same. co. 1. 0. I had virgin media at my old property and booked a home move two weeks ago to my new property on the 17th. Virgin’s TV boxes work on an internal IP system that is only accessible from their own network. For £12. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. First, check your phone’s MAC address by going to “Settings -> About phone,” then note your “Wi-Fi MAC address. All very annoying. 168. They called me to say yes, we have your dynamic IP package, I said no, I orders static. Not that this is the issue as I get good wifi all over my home. Then, select Remove This Network. Open Advanced settings. yy). 0. connect 1 PC using DHCP. 168. 2. Hi all, As far as I was aware, Virgin Media Ireland have had IPv6 in some form (DS-Lite IPv6 perhaps) for a couple of years or more as I recall getting my brother to check his IP address last year and it showed both an IPv4 and an IPv6 address. Multicast DNS is commonly used to share music and video streaming services between devices on your home network. I have my own domain and previously I sent emails via the Plusnet SMTP relay. Once you've chosen the country you'd like to tunnel to, move the toggle switch to the ON position and watch your Bear dig a tunnel. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. You could also possibly set up a url redirector see addictivetips for explanation. (1) One on the WAN side (to the VM network via the hub3 as a modem) which needs to be set to select dynamic IP address, probably the default. 168. Press Home on the remote control, and then Help & Settings > Settings > Network, where you’ll see your IP address listed as IP Addr. com which is - 5311806. 0. com. 1. 0 Kudos. imap. If you see Box cannot be found tap OK to re-scan for boxes again. I happened to notice evidence of at least some IPv6 back in. 4. Tuning in. 45-day money-back guarantee. Restart Your Router Sometimes it could be the router that is acting up and refusing to acknowledge the connecting device. I changed the password and can get access to that email address via the Virgin Media site- but not from any of my devices using Outlook from Windows 10/11, or my iPhone. make a config change that redistributes IP addresses on the network. 2) Once you have pasted it into Word, replace username with your full Virgin Media email address, and password with. Some reports indicate that their TV ( IPTV ), mobile and phone services have also been hit. This includes the availability of email. Note: If you update your username in My Virgin Media, this email address will not change. despite ringing virgin for over 2 months nothing has been done. Context: Yesterday I called Virgin Media and asked for the five static IPs I’m entitled to as part of my business contract. Virgin Mobile – 789 on a phone of ours. Step 1: Reserve a static IP address for your hardware. ) The method given by eddy for superhub 3 does not seem to work as the console does not respond with n number. Hi, I’ve received several email concerning a multicast dns error: We have been alerted on four separate occasions that a device connected to your home network has been identified as having a potential Multicast DNS vulnerability. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Could I be removed as I've now reconfigured my cameras to use TLS 456 and have got past the authentication/ password wrong but am now getting: Test. The default Virgin Media Super Hub 2ac IP Address is: 192. Then, open your browser in Windows again to see if the connection is fixed. 22-2302. 3. xxx range IP to a given MAC. - Toss a 'Like' to your fixxer, oh Valley of Plenty! and chose the solution, too00oo -. Since then 4 separate devices connect to the wifi network but don’t get a valid IP (169. 2. Learn more. The VM IPs are very sticky, the only way to reliably change your IP is by changing the MAC address of the router. 353 1 245 8000. I'll have to do 6-to-4 or something and route that over a WG interface to get IPv6 in from somewhere else. This is the Virgin Media modem mode IP address. Solution 7: Reinstall Google Chrome. All meet the requirements (of varying strength to moderate/strong). a printer would use gateway of 192,168,0,1 ( the Hub's IP ) For the Hubs external Gateway that can be seen in the Hub's menus for a Hub 3 it is : Hub 3 menu >>> Admin >>> Info >>> WAN IP Settings > Default gateway 80,xxx,xxx,xxx. Step 3: Right inside the command prompt, type in “ipconfig” and hit Enter. They said that they would have to change the order. Hi I dont know what is going on but I can not receive or send emails from my work email address supplied by 123-reg. AtlasVPN: A fast and secure VPN that is great for streaming. With (As of December 2012) 4. I hope 🙂. Make sure to take our kit with you when you move. With dynamic IPs, a device can have a different IP address every time it connects to the network. com. A simple way to do this is to increase the last number of your computer’s IP address by 10. The only way is if you put the Virgin router into modem mode and use your own router plugged into it. Tapping on it, tap advanced and picking "Phone MAC" then connect. Learn more. In response to newapollo. Need for increased data capacity and flexible scalability highlighted by 32% traffic growth on Virgin Media O2’s mobile network,16% growth in broadband data downloads and a peak traffic load of. Options. Turn off old router and everything is working again. Tap on Change adapter options. 19/month) use a simple measure to ensure they work reliably with Virgin TV Go. Simply press 1 when you get through to the automated menu, and you'll be put through to. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Many proxy servers, VPNs, and Tor exit nodes give themselves away. My IP is blacklisted. com Running the windows troubleshooter, it says that the problem is that the IP address is invalid. com IMAP Port. It seems there an issues with IP addresses and something is interfering with other devices. Since 2017 our Public IP has changed once and that was when a Hub 3 failed / was replaced. on 28-02-2023 10:44. The only other thing I'd try is installing version 1. Enter 192. They called me to say yes, we have your dynamic IP package, I said no, I orders static. com, a site I know well) if you get responses to this you can reach the Internet. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Again, do it over a hardwired connection, do a factory reset, then a clean install of the router (not from a backup configuration). If I connect to "wifi-other", I would get a 192. 100. I’ve just received the VirginMedia Hitron router via virgin business. SQL Server - IP address needed to be whitelisted before I was even able to attempt to connect. If you've got a Virgin TV V6 box, make sure the standby settings are. There are a number of different blacklists you could be listed on. 1. All my iPhone, iPads and other devices use a static IP address. I realised after installing Office 365 that I hadn’t set up Outlook to read my Virgin Email. Paste the Default Gateway inside your web browser and hit Enter. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. If your computer does not have an IP address, it cannot communicate with other devices on the network. So regarding this issues. Your computer’s request for an IP address went unanswered. What do I do when I get "Failed to obtain IP address" on my PS4? Restart the router and PlayStation, and if that doesn't work delete the PlayStation's connection and set it up again. 6K subscribers in the VirginMedia community. For security reasons I NEED to change the hub5 default IP address 192. One of these devices used to have the internal IP of 192. I have the same issue and have just spent 2. Use an Ethernet cable to connect the WAN/Internet port of your new router to one of the Ethernet ports on the Virgin Media router. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. Do feel free to keep the thread updated with the outcome of the ticket being raised and we will be on hand to assist where possible. 1. BSSID. Full email address, e. com 993 2. Save and Exit: Confirm any changes and close the settings. Alessandro Volta. They seam to think that because I have a dynamic ip that I get a new ip every time. Hubs tend to have 2 Public IP one for Router mode and one for Modem mode - both very sticky. Regards ANU MI couldn't get the exact numeric IP address, instead I got a NULL value because of the limitation of the above statements. Speed5. Reply. However, it stopped being able to ‘find’ my wifi Hub 3…. 168. When you’re booking your move, let us know if you want to choose a new package for your new home. 99. Infuriatingly, before I had time in a busy week to follow the trail further, I found that when I connected my laptop at another physical location on a mobile phone data network, the problem had disappeared. This was an issues at our end and and all impacted customers should now be able to access their Netflix service. Virgin has "sticky" IP addresses, meaning you might have the same address for months at a time. Use it in modem mode and it will get a different WAN IP to router mode, based on the third-party router's MAC address. on 21-04-2023 13:44. Receiving mail (POP3) POP3 server name. Options. Scroll down to. 255. Having found the IP of the Powerline extender enter that IP into the URL of a web browser. IMAP4 SPA (Secure Password Authentication) Disabled. Log onto the Hub at 192. VM allocate you an IP address, you don't get to choose it on a domestic account. 0. QuickStart, set up and connections. They have now told me to become a business customer and pay nearly £35 more so I can get a new ip. SSH / SFTP / FTP - Many services are locked behind firewalls which block all ports - unless your IP is 'on the list'. The DNS address for your particular IP address is known to the VM DHCP server which allocates it and registered on the VM DNS servers. , richard. @shanematthews You say that, but Virgin have a mere 9. Mobile Your Account. 168. I'm now changing over all my VPNs to Wireguard on random ports so that they can't see it. 2 weeks ago. 168. connect the NAS hopefully it is currently set to DHCP so will get ip address of 192. That won't help it will be a week or two before I find devices not working because they can't obtain an IP address. 168. 168. 0 a couple of times, still the same issue. At that point, you need to figure out why the Horizon Connection server cannot “see” the agent. 1. Virgin do bounce incoming mails for a number of other reasons. connect your printers one at a time it will get ip address 192. 3. If the agent is unreachable, the client will never be able to connect.